Privacy Policy

A legal disclaimer

Privacy Policy

Last Updated: July 22, 2025

Roccological Inc., doing business as Ricky Locksmith ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.rickylocksmith.com (the "Website"), or use our locksmith services, including but not limited to emergency lockout assistance, key duplication, and security system installations ("Services"). By using the Website or our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal InformationPersonal information is data that can identify you, including:

Contact Information: Name, email address, phone number, and physical address provided when you request a quote, schedule a service, or contact us.
Service-Related Information: Details about the Services requested, such as the type of lock, location of service, or property ownership verification.
Payment Information: Billing details, such as credit card numbers or other payment method information, processed through secure third-party payment processors.

1.2. Non-Personal InformationNon-personal information does not directly identify you and may include:

Usage Data: Information about how you interact with the Website, such as IP address, browser type, device information, pages visited, and time spent on the Website.
Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to enhance your experience, analyze Website usage, or deliver targeted advertisements.

1.3. Information from Third PartiesWe may receive information about you from third parties, such as marketing partners or referral services, when you are referred to our Website or Services.

2. How We Use Your Information

We use your information to:

Provide, schedule, and perform our Services, including responding to inquiries and fulfilling service requests.
Process payments and issue invoices or receipts.
Communicate with you about your service requests, appointments, or promotions.
Improve our Website and Services by analyzing usage data and customer feedback.
Send marketing communications, such as newsletters or special offers, if you have opted in to receive them.
Comply with legal obligations or protect our legal rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors (e.g., payment processors, scheduling software providers) who assist us in operating the Website or providing Services. These providers are contractually obligated to protect your information.
Legal Compliance: We may disclose your information if required by law, such as in response to a court order, subpoena, or law enforcement request.
Business Transfers: If Roccological Inc. DBA Ricky Locksmith is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Protection of Rights: We may share information to protect our rights, property, or safety, or that of our customers or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Website. Cookies are small data files stored on your device that help us:

Remember your preferences and improve Website functionality.
Analyze Website traffic and user behavior.
Deliver relevant advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Choices

Opt-Out of Marketing Communications: You may opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or contacting us directly.
Access and Update Information: You may request access to or correction of your personal information by contacting us at [insert email address].
Cookies: You can disable cookies through your browser settings, though this may impact your experience on the Website.

7. Your Rights Under Applicable LawDepending on your location, you may have additional rights regarding your personal information, such as:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correct: Request correction of inaccurate or incomplete information.
Right to Delete: Request deletion of your personal information, subject to legal obligations.
Right to Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell personal information).

To exercise these rights, please contact us at [insert email address]. We may require verification of your identity before processing your request.

8. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

The Website and our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete it.

10. International Users

The Website is operated from [insert country, e.g., the United States]. If you access the Website from outside this country, your information may be transferred to, stored, and processed in [insert country]. By using the Website, you consent to this transfer and processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on the Website with a revised "Last Updated" date. Your continued use of the Website or Services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Roccological Inc. DBA Ricky Locksmith
service@rickylocksmith.com